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Support Information

Innocore's support for the DPX gaming boards and software applications.

Final Flags

Innocore offers three levels of support to our customers through the knowledgebase web based support site which contains the latest drivers, software libraries, manuals and application notes in a searchable and easily navigable format. Individual user logins allow users to get automatic update notifications and allow us to provide tailored support for each customer.

If you are an existing customer, please log-in below:


Before signing up for a level, you may check out our support area by logging in anonymously to see a limited selection of the on-line content available.

If you forgot your password, please click on the “Login…” button above (without entering a username or password). Once you are on that page, please click on the “Forgot your password?” text link at the bottom of the page.

New user? Click here to request access.

The different benefits of each level are detailed below. For information on signing up for the different levels, please contact your local sales office.

Standard Level

  • Standard software driver upgrades via knowledge base website.
  • Technical tips
  • Customer support via dedicated e-mail account
  • User guides
  • Application notes

Free with purchase of Developer’s Kit.

Silver Level

  • One point of contact Senior Technical Support Engineer
  • Phone and email support
  • Priority incident handling — target response time 24 hours
  • Priority quotations on projects
  • Design consultation on 4 designs per year, up to 25 hours total**
  • Free BIOS modification work — max. 1 project per year
  • Engineer on-site training and support visits — up to 2 days per year (At OEM Location)
  • Software application support — up to 25 hours total**
  • Access to Source Code for Densitron proprietary software drivers (excluding TPM). Including DPCI components — SRAM, ROM, I/O, Intrusion, COM ports, API (libraries/headers), demo code
  • Support for regulatory submissions — priority handling
  • 5% discount on NRE, FPGA design and tooling for ancillary boards — such as backplane, I/O board
  • Silver OEM Web site access (subject to NDA terms) — drivers, technical support knowledge base, manuals, application notes
  • TPM Software Package — TPM enabled BIOS, driver (Windows XP or Linux 2.6), libraries (TSS solution), demo code, documentation
  • EOL management — Innocore will keep the customer informed of EOL issues affecting their products and make arrangements in consultation with the customer to extend the life of products

Fees apply.

Gold Level

All the benefits of Silver Level with the addition of:

  • Design consultation on 4 designs per year, up to 50 hours total**
  • Software application support — up to 50 hours total**
  • TPM (Trusted Platform) integration support — Expert consultation up to 50 hours**, threat assessment modeling, security architecture overview, encryption, BIOS modification and customization for secure root of trust
  • Support for alternative Operating Systems up to 50 hours**
  • Gold OEM Web site access (subject to NDA terms)
  • 10% discount on NRE, FPGA design and tooling for ancillary boards — such as backplane, I/O board

Fees apply.